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J Korean Soc Qual Manag. 2016 Mar;44(1):153-166.
Published online 2016 April 18. http://dx.doi.org/10.7469/JKSQM.2016.44.1.153
ⓒ KSQM.ORG. All rights reserved.

Suggestions on Enhancing the Effectiveness of Government Quality Assurance Activities for Military Supplies in Production Stage

Byung-Cheol Shin * ․ Woo-Yull Hwang ** ․ Nam-Su Ahn *** ․ Deok-Hwan Kim **** Gye-Lim Lee ** ․ Bong-Ki Jang ** ․ Jai-Hyun Byun *

* Department of Industrial and Systems Engineering and Engineering Research Institute, Gyeongsang National University ** Quality Management Bureau, Defense Agency for Technology and Quality *** Department of Industrial Management, Ulsan College *


Abstract

Purpose: Government quality assurance (QA) activities in Korea, which is carried out by the Defense Agency
for Technology and Quality, is not effective due to 1) the obscureness of the QA implementation method,
2) the gap between QA activities of provisions and those conducted in the fields, and 3) the variation in
subjective judgement among the QA personnel. The purpose of this paper is to propose some suggestions
to enhance the effectiveness of government QA activities for military supplies in the production stage.
Methods: QA activities for military supplies are investigated and problematic aspects are deduced for the
production stage. To secure the effectiveness of the QA activities, Defense Contract Management Agency of the United Sates is benchmarked and five improvement methods are presented.
Results: Five improvement aspects are 1) reflecting special terms and conditions of government mandatory
inspection in contract, 2) classifying QA personnel, 3) making use of data collection and analysis template
compulsory, 4) providing checklist for process review, and 5) establishing guidelines for sampling plans for
product examination.
Conclusion: Suggestions of this paper can lead to consistency and balance in government QA activities, reducing
military suppliers' complaints and enhancing the effectiveness of QA effort, and ultimately contributing
to the quality improvement of military supplies.


Key Words: Military Supplies, Government Quality Assurance, Process Review, Product Examination



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