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J Korean Soc Qual Manag. 2016 Mar;44(1):043-060.
Published online 2016 April 15. http://dx.doi.org/10.7469/JKSQM.2016.44.1.043
ⓒ KSQM.ORG. All rights reserved.

Review on the TQM Literature appeared in KSQM

Chung, Kyu Suk * ․ Sin, Wan Seon ** ․ Baek, Dong-Hyun *** ․ Ju, Yong Jun ****

* Department of Business Administration, Kangwon National University ** Department of System and Management Engineering, Sungkyunkwan University *** Department of Business Administration, Hanyang University **** Department of Railroad Management,


Abstract

Purpose: This paper reviews the papers on TQM issues which are published in the Journal of the Korean
Society for Quality Management (KSQM) since 1965. The literature review is purposed to survey a variety
of TQM issues for several categories.
Methods: We divide all of TQM issues into 6 categories: ISO system, quality assurance, quality management
theory, empirical study on quality management, quality awards, and quality management etc.
Results: Dividing all of papers on TQM published in KSQM for 50 years into 6 categories, we provide
a chronological roadmap for individual categories, and summarize the contents and contributions of surveyed
papers.
Conclusion: The review paper is expected to provide future direction to improve TQM theories and applications
in manufacturing and service industries.


Key Words: TQM, ISO, QA, National Quality Award

 



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